At Shidori, your satisfaction and trust mean everything to us. While we work hard to ensure our products reach you fresh, safe, and intact, we understand that sometimes things can go wrong. Here’s how we handle such situations — with care and fairness.

📦 Order Cancellations

• Prepaid orders cannot be cancelled once placed, as we begin processing them immediately to ensure freshness and timely delivery.
  
• COD orders may be cancelled only before they are dispatched. Please reach out to us within 1 hour of placing the order if needed.
  

🚚 Damaged Deliveries

If your product arrives visibly damaged or tampered with, please notify us within 24 hours of receiving your package.

What to do:

• Email us at support@shidori.in with:
  
  • Photos of the damaged item and outer packaging
    
  • Order ID and delivery date
    

If the damage is verified, we’ll send you a replacement at no extra cost.

📦 Missing Items

If something is missing from your order, please report it within 24 hours of delivery.

What to send us:

• An email with:
  
  • A clear unboxing video
    
  • Photos of all sides of the parcel
    
  • Mention of the missing item(s)
    

If we find evidence of packing error or tampering, we’ll dispatch the missing item promptly.

🧪 Quality Concerns

We take quality seriously. If you believe there’s a genuine quality issue with a product, contact us within 72 hours of delivery.

What to include:

• Photo(s) clearly showing the issue
  
• Batch code (found on the product packaging)
  

Once verified by our team, we’ll issue a replacement or store credit, whichever you prefer.

🔁 Refunds

We currently do not offer refunds unless:

• A product is out of stock and cannot be delivered
  
• We are unable to fulfill a confirmed order for any reason
  

ℹ️ Additional Notes

• We reserve the right to decline a request if sufficient evidence is not provided, or if the request falls outside our timelines.
  

For any concerns, you can always reach us at support@shidori.in — we’re here to help, not hide.