1. Introduction

These Terms and Conditions apply to placing an Order or making a Purchase from Shidori (defined below). Our Privacy Policy forms part of these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions and the Privacy Policy, you may not place an Order or make a Purchase. By placing an Order, you confirm that you agree to be bound by these Terms and Conditions.

2. Definitions

In these Terms and Conditions:

• “Contract” means the contract formed between you and Us for the sale of Products as set out herein.
  
• “Products” means the traditional ready-to-cook snacks and food products sold under the Shidori brand.
  
• “Order” means an offer by you to purchase Products from Us via our Website.
  
• “Order Confirmation Email” means the email sent by us acknowledging your Order.
  
• “Shipping Confirmation Email” means the email confirming dispatch of your Order.
  
• “Personal Information” means information you provide during checkout or while using our Website.
  
• “Price” means the total amount payable for the Products ordered, inclusive of applicable taxes.
  
• “We”, “Us”, “Our” means Shidori Foods Private Limited.
  
• “Website” means the Shidori e-commerce platform and any successor URLs.
  

3. Access to Website

Your access to and use of the Website is governed by these Terms and Conditions.

4. Accuracy, Completeness, and Timeliness of Information

We strive to ensure that all information on our Website is accurate and updated. However, historical data or inadvertent errors may occur. We are not responsible if any information available is inaccurate, incomplete, or outdated.

5. General Conditions of Making a Purchase

• All Orders are subject to availability and acceptance by Us.
  
• By placing an Order, you confirm that you are at least 18 years of age or the legal age to form a binding contract.
  
• Products sold are for personal use only and not for resale or commercial distribution.
  
• We reserve the right to limit or refuse any Order suspected to be for unauthorized resale.
  

6. Purchase of Products on Our Website

To complete a purchase:

1. Browse and select your Products.
   
2. Add to Cart and proceed to Checkout.
   
3. Complete the Order form with delivery and payment details.
   
4. Confirm and make payment.
   
5. You will receive an Order Confirmation Email.
   
6. Once dispatched, you will receive a Shipping Confirmation Email.
   
7. If Products are unavailable, we will notify you and issue an appropriate refund if required.
   

7. Accuracy of Billing and Account Information

You agree to provide accurate billing and account information and promptly update any changes. We reserve the right to refuse or cancel Orders that appear suspicious or fraudulent.

8. Age of Consent

By placing an Order, you declare that you are of legal age to purchase Products and assume responsibility for any false declarations.

9. Price and Payment

• All prices are listed in Indian Rupees (INR) and include GST.
  
• We reserve the right to correct any pricing errors and update prices without prior notice.
  
• Payment methods include UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (where available).
  

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content, practices, or policies of third-party websites.

11. Privacy

Please review our Privacy Policy to understand how we collect, use, and protect your Personal Information.

12. Our Rights

We reserve the right to:

• Modify or withdraw the Website without notice.
  
• Refuse service to anyone for any reason at any time.
  
• Limit quantities or discontinue Products at any time.
  

13. Warranty

• We strive to describe our Products accurately; however, actual Product appearance may vary.
  
• We make no warranties except those expressly set forth herein or implied under applicable law.
  

14. Shipping

Please refer to our Shipping Policy.

15. Title and Risk

Ownership and risk in Products pass to you upon delivery.

16. Cancellation, Return and Refund

Please refer to our Cancellation, Return, and Refund Policy.

17. Limitation of Liability

Our liability is limited to the Price of the Products purchased. We shall not be liable for indirect, incidental, or consequential losses.

18. Waiver

Failure or delay in exercising any right under these Terms shall not constitute a waiver of such right.

19. Indemnity and Intellectual Property

You agree to indemnify Us for any losses arising out of your breach of these Terms. All content on the Website, including trademarks and copyrights, remains our property.

20. Entire Agreement

These Terms and Conditions constitute the full agreement between you and Us concerning your use of the Website and purchase of Products.

21. Force Majeure

We shall not be liable for any delay or failure in performance caused by events beyond our reasonable control.

22. Assignment

You may not assign your rights under these Terms without our prior written consent.

23. Severance

If any provision of these Terms is deemed unenforceable, the remaining provisions shall continue in full force.

24. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai.

25. Customer Service

For any questions, concerns, or complaints, please contact us at:

📩 Email: support@shidori.in
🏢 Address: [Your Final Registered Office Address Here]

Checkout Terms & Conditions Summary

By placing an order, you agree to the following:

• Order Acceptance: Your order is confirmed only once we send you an Order Confirmation Email.
  
• Pricing: All prices are in INR and inclusive of GST. Prices may change without prior notice.
  
• Payment: Payments can be made via debit/credit card, net banking, UPI, or cash on delivery (where applicable).
  
• Shipping: Orders are shipped within the timeline mentioned; delays will be informed via email.
  
• Returns & Cancellations: You can cancel or return products as per our Cancellation & Return Policy.
  
• Age of Consent: You confirm that you are legally eligible to buy the products ordered.
  
• Use of Products: Products are for personal, non-commercial use only and not for resale.
  
• Accuracy: You agree to provide current, complete, and accurate purchase and account information.
  
• Privacy: Your personal information is handled as per our Privacy Policy.
  
• Liability: We are not responsible for indirect or consequential damages arising from your use of our products or website.
  

Governing Law: These terms are governed by the laws of India, with jurisdiction in Mumbai.